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Questions about Botiwalla? Check out our FAQ’s below.
Didn’t see an answer? We’re here to help.
Just send us an email: info@botiwalla.com.

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DO YOU HAVE TAKEOUT/DELIVERY? Yes! To place an order for pickup at our Ponce City Market location click here. For delivery we have a couple different options: UberEats, DoorDash, ChowNow, & PostMates.

WHAT ARE YOUR HOURS OF OPERATION?
Monday – Thursday:  11am-9pm
Friday - Saturday: 11am - 9:30pm
Sunday: 11am – 8pm

WHAT TYPE OF SERVICE DO YOU OFFER? We are a counter service restaurant.

DO YOU ADVERTISE? At Chai Pani Restaurant Group, we have fairly strict policy that we don't put any money into advertising. We instated this policy a few years ago and vowed to that instead of putting money into advertising, we put money back into our local communities through give-back nights, community initiatives, and donations. We also support initiatives in India that are near and dear to our hearts.

DO YOU MAKE CHARITABLE DONATIONS? Yes, we put money back into our local communities through give-back nights, community initiatives, and donations. We also support initiatives in India that are near and dear to our hearts. If you’re interested in getting in touch with our team to request a donation or suggest a give-back night, email givingback@chaipani.net

WHERE IS YOUR CORPORATE OFFICE? Located in downtown Asheville at 26 Battery Park Ave Suite 200.

CAN YOU ACCOMMODATE STROLLERS AND WHEELCHAIRS? Yes

WHERE WILL ANY NEW RESTAURANTS BE OPENING?
We’re opening our second Botiwalla in Spring, 2019 in Alpharetta, GA!

DO YOU HAVE A COOKBOOK? We’re actively working on one!

DO YOU TAKE RESERVATIONS? Unfortunately, we do not accept reservations or call ahead seating for any size party. We are first come/first serve only.

DO YOU DO CATERING? We love catering! Feel free to send us an email at catering@botiwalla.com and we promise to get back in touch!

DO YOU OFFER VEGETARIAN/VEGAN/GLUTEN FREE DISHES? Yes, many of our dishes can be altered to be vegetarian or gluten free. We also have vegetarian options on the menu.

IS YOUR MEAT HALAL? On our menu the Botiwalla Lamb Burgers, the Boti Lamb Kebab Roll, and our Desi Salad topped with Boti Lamb Kebab are halal.

DO YOU HAVE OUTDOOR SEATING? Yes! We have a great patio.

ARE PETS ALLOWED? Service dogs are always welcome inside or out, otherwise we ask that parties with dogs are seated outside.

DO YOU HAVE A FULL BAR? No, but we have a selection of alcoholic and non alcoholic beverages.

IS THERE PARKING AVAILABLE? There are many ways to get to Ponce City Market – by bike, on foot, using public transportation, and by car. As always, Ponce City Market encourages visitors to consider using alternative transportation, but have launched a paid parking program to ensure that the ample parking onsite is reserved for guests of Ponce City Market. Check out more parking details here.

HOW CAN I PURCHASE A GIFT CARDS? You can buy Gift Cards online by clicking here, or at Botiwalla at the register.

HOW CAN I CHECK THE STATUS OF MY GIFT CARD ORDER? Email info@botiwalla.com with your order number

HOW DO I GET THE BALANCE ON MY GIFT CARD? Email info@botiwalla.com with the number on the back of your gift card

HOW CAN I LEARN ABOUT EMPLOYMENT OPPORTUNITIES? You can check out job opportunities by clicking here.

HOW CAN I PROVIDE FEEDBACK? We’d love to hear from you, the sweet people that make our world go round. Feel free to send us an email at info@botiwalla.com and we promise to get back in touch!